Refund policy

Returns Policy

100-Day No-Quibble Returns

At SWIMSARA, your confidence comes first. We understand that buying swimwear online can sometimes feel uncertain, which is why we proudly offer a 100-day no-quibble returns policy — so you can shop with total peace of mind.

By placing an order with SWIMSARA, you acknowledge that you have read, understood, and agreed to the terms outlined in this Returns Policy.

Our 100-Day Returns Policy

If for any reason you’re not completely satisfied with your tan-through swimwear, you may return or exchange eligible items within 100 days of the purchase date.

Our extended returns window gives you ample time to try on your swimwear in the comfort of your home and ensure it’s the perfect fit.

Returns however are not accepted on discontinued items or pre-orders. If you have pre-ordered an item then unfortunately we will not be able to refund or return this item as it would have been specially made for your order. 

How to Return or Exchange Your Swimwear

1. Initiate Your Return

To start a return or exchange, please contact our customer support team at hello@swimsara.com within 100 days of receiving your order. You will receive step-by-step instructions on how to proceed.

2. Pack Your Items

Returned items must be:

  • In their original condition

  • Unworn and unwashed

  • With all original tags and hygiene seals intact

Please pack items securely in the original packaging or similar protective packaging to avoid damage during transit.

3. Ship Your Return

Returns must be sent using a tracked shipping service of your choice. SWIMSARA is not responsible for parcels lost in transit nor for any duties or taxes if sending back outside the EU, please make sure you understand your own countries guidelines.

For exchanges, your replacement item will be dispatched once your return has been received and approved.

Returns Address

Please include your original delivery note (or proof of order number) inside your return parcel and send returns to:

SWIMSARA swimwear Ltd
2 Pullar Avenue
Stirling

FK9 4SR (UK)

We do not currently offer pre-paid return labels. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Conditions for Returns & Exchanges

To qualify under our 100-day returns policy, the following conditions must be met:

  • Original Condition: Items must be returned unworn, unwashed, and free from marks, stains, fragrance, makeup, or fake tan.

  • Hygiene: Swimwear must be tried on over underwear.

  • Within 100 Days: Returns or exchanges must be initiated within 100 days of delivery.

  • Proof of Purchase: A valid order number or proof of purchase must be included.

We reserve the right to refuse any return that does not meet the above conditions.

Sale & Promotional Items

  • Sale items are NOT eligible for return unless otherwise stated

  • Exchanges may be limited on sale items

  • Items marked Final Sale are not eligible for refunds and may only be returned for store credit, where applicable

Please refer to product descriptions for any specific exclusions.

International Orders, Customs & Duties

Customers outside the UK may be required to pay customs duties, taxes, or import fees apart from the USA (where they are included in the cost of postage and packaging). These charges are the responsibility of the recipient and vary by country.

SWIMSARA is not responsible for customs fees, duties, or taxes applied to international orders.

If customs charges are incurred by SWIMSARA when processing a returned international order, these costs may be deducted from the final refund amount.

If a parcel is refused due to unpaid customs charges and returned to us, original shipping costs and return shipping fees will be forfeited from any eligible refund.

Completing your purchase confirms your acknowledgement and acceptance of these responsibilities.

Inspection & Approval

Once your return is received, all items will be inspected upon arrival to ensure they meet our return conditions. Please allow 48 hours for this process to occur.

You will be notified via email of the approval or rejection of your return.

Refunds & Processing

Approved refunds are processed within 5–7 business days of inspection. Please allow additional time for your bank or card provider to reflect the refund.

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable unless the item is faulty or incorrect

Exchanges

Exchanges are offered subject to availability. Once your original item has been received and approved, your replacement will be dispatched.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately at hello@swimsara.com

In these cases, SWIMSARA will cover the cost of return shipping and arrange a replacement or full refund at no extra charge.

Cancellation of Orders

You have until the item is fulfilled to cancel the order using the given button option or please email us at hello@swimsara.com. If the item is bespoke and pre-ordered then this may not be possible.

Changes to This Policy

SWIMSARA reserves the right to modify this Returns Policy at any time. Any changes will take effect immediately upon posting on our website.

 If you have any questions about this policy or need assistance with a return, please email hello@swimsara.com. We’re always happy to help.